Dispute Resolution (MCOM 3)

M.COM (3rd Semester).

Course Overview:

Dispute resolution generally refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration and litigation. Disputes are something that can occur in everyday life on a regular basis and while not all disputes are bad, it is important to be able to negotiate with one another to reduce conflict. By studying Dispute Resolution, you will learn about effective ways of managing disputes in your home and work life. You will develop the essential skills needed to avoid and manage any disputes that may arise. The sequence of courses in dispute resolution will expand your knowledge and skills on disputes and alternative ways to resolve disputes. You will know how dispute resolution programs succeed and why they should be used. You will be able to describe the most common methods of dispute resolution and what happens during a dispute resolution process. This learning path will be of great interest to students in business or management or anyone interested in dispute resolution.

Student Learning Outcomes:

The course is designed to achieve the following learning outcomes:

• Identify factors that create disputes.
• The ability to analyse a problem and to select the appropriate dispute resolution strategy. 
• An ability to negotiate effectively. 
• An ability to conduct or participate appropriately in a mediation process. 
• An ability to participate effectively in meetings, in a range of roles.
• Appreciate how cultural experience and diversity affect interpretations of situations.
• Seek third-party facilitators when solutions are not readily available.
• An ability to respond ethically, and to operate with integrity in professional and other contexts.
  

Evaluation Criteria: